Most, if not all, countries require travellers to take a COVID-19 test either before departure or upon arrival or both. Before you travel, please check with your destination country what is required of you.

Different countries have different requirements for travellers. Please check with your destination country which test is required. Please ensure that you leave adequate time between taking your test and your departure.

Some airports require a ‘nucleic acid amplification test’ or a ‘IgM antibody test’. These are COVID-19 antibody tests. In these cases, you may take a PCR test before you depart.

Nucleic acid amplification tests or IgM antibody tests are required by certain airports. These are COVID-19 antibody tests. In these cases, you may take a PCR test before you depart.

Yes, you can book tests for multiple passengers. You will have to input passenger information for each person taking a test, including their NRIC or passport number.

Some countries do require children to take a COVID-19 test. Before you travel, please check with your destination country what is required of you.

RTK test – you may take the RTK test 24 hours before departure.
PCR test – you should take the PCR test 72 hours before departure. Please note that results for a PCR test can take up to 24 hours to arrive.

You are able to book an appointment for a test up to one month in advance.
Please note that the appointment date should be:
-   Within 24 hours of your departure for RTK tests
-   Within 72 hours of your departure for PCR tests

RTK test – the results will be available in about 15-20 minutes.
PCR test – the results will take up to 24 hours to return from the lab.

RTK test – RM50 per test
PCR test – RM160 per test

* Please note that these are the prices for physical tests and consultations at a Qualitas clinic.

Payment can be made online through iPay88. You will be able to pay through your credit or debit card or online banking.

Yes, you will be issued a receipt through iPay88 and a receipt will be emailed to you.

Your results and any relevant certification and documentation will be emailed to you.

After your test, you will receive:
1. A laboratory test report (English)
2. Certificate of testing (Japanese/English) – required by Japan’s Ministry of Health for those travelling to Japan
3. Test result report issued by Malaysia’s National Public Health Laboratory (SIMKA)

After your test, you will receive:
1. A laboratory test report (English)
2. Certificate of testing (Japanese/English) – required by Japan’s Ministry of Health for those travelling to Japan
3. Test result report issued by Malaysia’s National Public Health Laboratory (SIMKA)

RTK or PCR tests are available for travellers at Qualitas clinics all over Malaysia. Please call the clinic up for an appointment. You may also book an appointment through our Qualitas Patient Portal app (download for free on Google Play or the App Store) or through our website.

Yes, at-home or self-administered RTK tests are possible.

Qualitas offers the option of a virtual consultation through our Qualitas Patient Portal:
•   Self-test at home
•   Immediate results verification with the National Public Health Laboratory (SIMKA) & immediate issuance & delivery of SIMKA certificate
•   Issuance of RTK result into MySejahtera app within 24 hours
•   Available 7 days a week

How to use Qualitas’ telemedicine services:
Step 1 : One time only: Download the Patient Portal app from Google Play or the App Store, or register online through this link.
Subsequently: Sign in with phone number & password
Step 2 : Tap on ‘Consult your COVID-19 doctor’, choose your doctor or clinic and make an appointment.
Step 3 : At your appointment date & time, tap on ‘Join Session’.

Step 1 – Get a self-test kit
Get a self-test kit that you can use at home. The test kit has to be one that has been approved by the Malaysian Device Authority (MDA). You will be able to find most of these kits at your local pharmacy.

Step 2 – Book an appointment
Book an appointment with one of our teleconsultation doctors through the Qualitas Patient Portal. Just sign in, choose ‘Consult your COVID-19 doctor‘, pick a doctor and book an appointment.

You can download the Qualitas Patient Portal app for free on Google Play or the App Store or you can register through our website.

The consultation will be accessible through the app or website. You will also be able to access your patient records and make future in-clinic appointments with any Qualitas clinic in Malaysia.

Step 3 – Call the doctor & prepare the test
At the time of your appointment with your doctor, prepare your test kit but do not start testing until your doctor tells you to. Your doctor will first ask you some standard questions and then will guide you through taking the test.

Make sure the read the instructions on the test kit thoroughly before your appointment. Most kits require that you do not eat or smoke about 30 minutes before you administer the test.

Step 4 – Take the test
Administer the test on yourself with the doctor’s guidance. Once the test results are ready – this takes about 10-15 minutes – show the results to the doctor.

Your doctor will then record the results and immediately upload the data into the SIMKA registry. It will be reflected in your MySejahtera app within a short time.

Your doctor will also advise you on what to do if you are positive.

Step 5 – Results & payment
Make payment. The teleconsultation is completely online, which means that you can conveniently make payment online as well. The virtual consultation is RM15 altogether.

A copy of the results will be released to you once payment is completed.